Warranty
We offer a 5 month jewelry warranty with every purchase of fine diamond jewelry or gold jewelry. Our watches also include 1 year LIMITED warranty.
Fine jewelry warranty covers:
- any manufacturing defects.
- lost diamonds and gemstones, each stone under 0.20 carats can be replaced.
- up to 1.00 carats of lost stones due to improper setting can be replaced.
- loose stones in a setting, prong tightening
- broken shank on a ring, up to 2 grams can be replaced
- broken links on a chain or bracelet, up to 4 grams can be replaced.
- broken earring posts can be replaced up to 2 grams
- broken bales can can be replaced up to 2 grams
- steam cleaning
Fine Jewelry does not cover:
- Accidental damage
- lost or stolen jewelry
- diamonds over 0.20 carats
- total loss repairs
- one of kind jewelry parts which cant be reproduced
- stainless steel jewelry
- fashion jewelry without gold or diamonds. (stainless steel jewelry, CZ items)
- Warranty does not qualify as a 5 month return policy
Watch warranty covers:
- Watch Mechanism or Watch movement
- any manufacturing defects.
- diamonds over 0.20 carats
- up to 1.00 carats of diamonds can be replaced due to improper setting
- one of kind jewelry parts which cant be reproduced
- loose or lost pins
- Watch bracelet sizing
- prong setting tightening
Watch warranty does not cover:
- Glass damage
- Replacement watch bands or bracelets
- Accidental damage
- Lost or stolen items
- any diamonds over 0.20 carat each
- Broken ceramic parts (cases, bands)
- over 1.00 carats of diamonds and gemstones lost
- Warranty does not qualify as a 5 month return policy
All warranty repairs must be done by us unless other terms and conditions are agreed upon with a So Icy Jewelry representative. Items must be shipped back to us directly. In the event your warranty has expired, we can still repair your item for a minimal fee. Contact a Representative for more information.